Sep 18, 2021 · On our indoor camera, we also have a solid red light above the lens. It's not blinking, and it's directly above the lens. It is not the same light that blinks blue when the camera is on. I just looked at that camera in live view and it is using night mode. The room is on the dim side, it's a rainy day, but all the lights are on down here. I am having the same exact problem. My outdoor camera was working fine for about a month. Now it's just continuously flashing blue and won't connect to the network. I tried to remove the camera from my system and re-add it, but it's getting stuck where it's supposed to connect to the network.My camera won’t connect to Wi-Fi. Updated. 17 days ago. Generally, your camera will be unable to connect to Wi-Fi for the following reasons: The camera is disconnected from power. The camera is unable to read the QR code. Your camera is updating. Your Wi-Fi network is down.Jan 12, 2019 · I've got some 25-watt 20-ohm resistors coming to use in their place so this won't be an issue. They're cheap. Summary: The camera needs constant power, which it gets through the chime, but that makes many chimes ring constantly. The SImpliSafe Chime Connector may fix that or it may not. In the meantime, we suggest making sure to set your Outdoor Camera to People Only detection. The second piece is that you're removing the camera from the app, but the app itself doesn't know that. Whenever you want to remove your camera, you also want to perform a hard reset on the camera itself, by pressing the button in the back for 16 seconds.Dec 15, 2022 · 3) Restart the router. If you are unable to find out the issue and the credentials are also the same that you have always been using, you need to double-check them in the app and make sure that you have the right credentials there. If the credentials are fine and you are still unable to get the red light to go away, then there might be some ... My camera won’t connect to Wi-Fi. Updated. 17 days ago. Generally, your camera will be unable to connect to Wi-Fi for the following reasons: The camera is disconnected from power. The camera is unable to read the QR code. Your camera is updating. Your Wi-Fi network is down.Dec 15, 2022 · 3) Restart the router. If you are unable to find out the issue and the credentials are also the same that you have always been using, you need to double-check them in the app and make sure that you have the right credentials there. If the credentials are fine and you are still unable to get the red light to go away, then there might be some ... This is also the only band your SimpliSafe Camera can connect to your router. Dual Band Router - Some routers will project both the 2.4 and the 5 GHz bands as one network. The router or your device will automatically switch your device to whichever band has a better connection to your device. Your SimpliSafe Camera will not be able to connect ...Feb 27, 2020 · The Simplisafe tech(s) sent me new cameras and that made no difference. I checked to ensure I have the latest firmware and have that set to automatic update, it's V1.0.1.52_1.0.36 for the router. They are saying I need to contact my router manufacturer. Netgear said I need to talk to Simplisafe. I have ensured the cameras are connecting to the ... Apr 2, 2020 · They won't connect. After scanning the QR code, it won't even find my wifi network. It's in the same room as the router, so service is not an issue. We called customer service and after walking me through the same process over and over, the rep said it's my Spectrum wifi. He said Spectrum wifi and Simplisafe cameras won't "talk." Generally, your camera will be unable to connect to Wi-Fi for the following reasons:The camera is disconnected from powerThe camera is unable to read the QR codeYour camera is updatingYour Wi-Fi network is downYour camera has incorrect Wi-Fi credentialsYour camera is too far away from the Wi-Fi rout Help Center Article • Outdoor CameraCalled Simplisafe and they told me to charge the battery…again. Remove the camera from our account, put the battery in, push the button on the back for 30 seconds to reset the camera and readd the camera. None of that has worked because the camera doesn’t seem to be getting power. Seems like a battery issue so when I call them back ...Check your keypad and see if there are any updates available and if there are, apply them. If there aren't (or if there are and it doesn't fix the issue) then contact support. Some people seem to have much longer delays than other people and there isn't too much you can do about it on your end, unfortunately. On our indoor camera, we also have a solid red light above the lens. It's not blinking, and it's directly above the lens. It is not the same light that blinks blue when the camera is on. I just looked at that camera in live view and it is using night mode. The room is on the dim side, it's a rainy day, but all the lights are on down here.See full list on guideforsmarthomes.com Each SimpliSafe product has its battery life expectancy. Except for the entry sensor, all burglary sensors will last around three to five years. The entry sensor will last up to 10 years. The ...I've got some 25-watt 20-ohm resistors coming to use in their place so this won't be an issue. They're cheap. Summary: The camera needs constant power, which it gets through the chime, but that makes many chimes ring constantly. The SImpliSafe Chime Connector may fix that or it may not.Oct 29, 2021 · Discussions around our indoor camera, also known as the SimpliCam, happen here. Why does my camera keep losing its Wi-Fi connection? My camera won't connect to Wi-Fi. Why can't I initiate a live stream of my camera feed from the SimpliSafe app? Why is my camera feed losing audio? Wireless Outdoor Security Camera Video and Audio Troubleshooting. Wireless Outdoor Security Camera Set Up and Installation Troubleshooting Aug 15, 2020 · For cameras that are still connected to WiFi, this can be easily done through your SimpliSafe account. In the SimpliSafe app, just go to Camera Settings, select the camera that you'd like to remove, then tap on Remove Camera at the bottom of the page. Alternatively, the camera can be removed from your account by simply holding down the reset ... Sep 18, 2021 · On our indoor camera, we also have a solid red light above the lens. It's not blinking, and it's directly above the lens. It is not the same light that blinks blue when the camera is on. I just looked at that camera in live view and it is using night mode. The room is on the dim side, it's a rainy day, but all the lights are on down here. Jun 1, 2022 · Takes forever to wake these cameras up. It’s not a bandwidth issue. With 380mb/sec of bandwidth, an alert at 3 am shouldn’t take 45-90sec to wake up and view these cameras. Indoor cameras are almost instantaneous. I’m starting to think I should’ve bought indoor cameras for outside. My camera won’t connect to Wi-Fi. Generally, your camera will be unable to connect to Wi-Fi for the following reasons:The camera is disconnected from powerThe camera is unable to read the QR codeYour camera is updatingYour Wi-Fi network is downYour camera has incorrect Wi-Fi credentialsYour camera is too far away from the Wi-Fi routMy Outdoor Camera Won't Hold A Charge. The Outdoor Camera has an expected battery life of 3-6 months; however, its lifespan is dependent on usage and the settings on your Outdoor Camera. You can learn more in this article about preserving the battery life of the Outdoor Camera.If you find that your Outdoor Camera’s battery keeps draining My doorbell camera won't connect to my WiFi but the rest of my SimpliSafe system works fine, including an outside camera in my carport. SimpliSafe replaced the originally-shipped doorbell with a new one which also does not connect. My setup is as follows: 1,800 sq ft single level house. Eero router with 2 beacons At the suggestion of SimpliSafe ...Just like all SimpliSafe devices, SimpliSafe cameras are built for budgeters. The Wired Indoor Camera costs a mere $99, and the Wireless Indoor Camera is just $40 more. The Wireless Outdoor Camera and Video Doorbell Pro are still decently priced at $190 and $169, respectively.Table of Contents SimpliSafe Camera Not Working? Troubleshooting tips for the SimpliSafe Security Camera Restart the camera if the SimpliSafe camera is not working. Reset the camera. Get in touch with SimpliSafe. How to Reset My SimpliSafe Camera How to fix SimpliSafe camera not connecting to wifi How to fix SimpliSafe camera not showing in AppSlowly move the phone closer and then further away from the camera. It may take a few minutes to scan. If you continue to have issues with your camera reading the QR code, here are some tips and tricks to help: Place the camera and phone about a foot apart on a flat surface, upright and facing each other. Cover the top of the lens with one hand.Installation after the Reset of the SimpliSafe Camera. Open your Simplisafe Home Security App then go to its main menu. Select the “Camera” option. Even if you’re doing a reinstall, you’ll still need to select the “Install Camera” option. Select the camera model you wish to do the installation on then tap on the bottom-left corner ... Well if that's the case, simplisafe camera also doesn't work with a number as the last digit of the wifi password either. How picky of it. I should note that the base station connects with no problem with the same password, it's just the cameras that claim it's the wrong password every time I copy/paste (exact same process as the base station). Apr 29, 2020 · A doorbell camera with firmware of 2.1.9.50 is very old firmware, currently the doorbell cameras have firmware greater than 2.5 I verified this today with SS Customer Service. The last two doorbell cameras would not update to the newest firmware despite soft and hard resets, so SS is sending my a third doorbell camera this week. Feb 17, 2019 · When I place the camera part on the base, the door bell chimes and the light around the door bell button is GREEN. The green button goes off and comes on every 30 seconds then goes off again. That's all I can get the doorbell to do. So when your cameras try to connect, they get confused between the WiFi Extender and your main WiFi Router. So it might help to configure the WiFi Extender to broadcast under a different name (SSID), or at least with a separate guest network. And don't forget to lock it to 2.4GHz, which is what our cameras are compatible with.Called Simplisafe and they told me to charge the battery…again. Remove the camera from our account, put the battery in, push the button on the back for 30 seconds to reset the camera and readd the camera. None of that has worked because the camera doesn’t seem to be getting power. Seems like a battery issue so when I call them back ...Our cameras and video doorbells update automatically as long as your Base Station is running the latest firmware version. If an event occurs during the time that an update is being installed on the device, the update will pause during the event so you're never without protection.If you move, change your Wi-Fi login, or change your ISP, you'll need to teach your SimpliSafe system the new login information. Please note that you'll need to remove and re-add each camera to connect to your new Wi-Fi network. The guided flow below will walk you through updating your Wi-Fi credentials for your SimpliSafe cameras. The tech guy couldn't figure out why my doorbell camera wouldn't boot up. In the meantime, I have ordered a Mechanical Doorbell from Amazon and will get it installed before my new Simplisafe doorbell arrives. My transformer seems adequate as it is a 16V, 10VA unit. If that won't work, would you guys let me know what transformer I should get ...Camera Scans Barcode But Errors Out / Won't Connect (WiFi Network) SimpliSafe cameras only support the 2.4Ghz band. This means that attempting to join an SSID that only supports the 5GHz band will fail. It also means that if you have a network that broadcasts an SSID that supports both the 2.4GHz and 5Ghz band on the same SSID then it may fail. Called Simplisafe and they told me to charge the battery…again. Remove the camera from our account, put the battery in, push the button on the back for 30 seconds to reset the camera and readd the camera. None of that has worked because the camera doesn’t seem to be getting power. Seems like a battery issue so when I call them back ...Jun 1, 2022 · Takes forever to wake these cameras up. It’s not a bandwidth issue. With 380mb/sec of bandwidth, an alert at 3 am shouldn’t take 45-90sec to wake up and view these cameras. Indoor cameras are almost instantaneous. I’m starting to think I should’ve bought indoor cameras for outside. Jan 4, 2022 · Both my front door and back door cameras have software version v 1.10.2.368. My front camera records and send notifications for no movement other than my motion light illuminating. My back door camera goes off constantly, at least once every minute. Simplisafe must know how fragile this process is. I just changed my wifi password and of all the devices I had to update only my simplisafe cameras were not immediately able to connect to the new network. The solution that worked for me after many failures was to take a screenshot of the qr code and enlarge it for the camera to scabWednesday, August 31st, 2022 2:49 PM Outdoor Camera Won’t Launch or Reset - 4 Outdoor Cameras - 2 recently say can’t connect - WiFi is strong - Battery Fully charged - Called Support: Deleted camera, pulled battery, tried reinstalling, no chime, LED white then turns blue - not flashing white. Tried holding reset 30/60/60+ seconds.My camera won’t connect to Wi-Fi. Updated. 17 days ago. Generally, your camera will be unable to connect to Wi-Fi for the following reasons: The camera is disconnected from power. The camera is unable to read the QR code. Your camera is updating. Your Wi-Fi network is down.The outdoor camera is the latest addition to SimpliSafe's lineup, and it's the most impressive of the cameras. It costs $170, but you'll get a lot out of it: live monitoring, two-way talk, 8x ...Installation after the Reset of the SimpliSafe Camera. Open your Simplisafe Home Security App then go to its main menu. Select the “Camera” option. Even if you’re doing a reinstall, you’ll still need to select the “Install Camera” option. Select the camera model you wish to do the installation on then tap on the bottom-left corner ...Jul 5, 2023 · If you’re having trouble with your SimpliSafe camera and need to reset it, here’s what to do: The easiest way to reset your SimpliSafe camera is to press and Hold the reset button for roughly 20 seconds. The quickest way to reset the SimpliSafe camera is to press the Reset button for 5-10 seconds. If you do have multiple, make sure that the camera that you are having this issue with is also subscribed. If you continue to have issues, make sure to reach out to our Support Team. They can be reached by email at [email protected] or by phone at 1-800-297-1605 from 8 AM to Midnight ET. SimpliSafe Social Team SimpliSafe Home SecurityOct 9, 2022 · My outdoor camera battery drained, even though it was hooked up to solar. After fully recharging the battery, it would not reconnect. I removed the camera and tried to add it back, but instead of chiming and blinking white it goes right to flashing a blue light and would not connect with the base station. May 29, 2022 · This won't fix your current problem but may be worth implementing for future issues - consider installing a smart plug so that you can remotely, via WiFi, reset power to your cameras. This can also be a great idea for your base station as well though since it has battery back up you'd have to wait a while for it to finally run out of juice. Why does my camera keep losing its Wi-Fi connection? My camera won't connect to Wi-Fi. Why can't I initiate a live stream of my camera feed from the SimpliSafe app? Why is my camera feed losing audio? Wireless Outdoor Security Camera Video and Audio Troubleshooting. Wireless Outdoor Security Camera Set Up and Installation TroubleshootingWell if that's the case, simplisafe camera also doesn't work with a number as the last digit of the wifi password either. How picky of it. I should note that the base station connects with no problem with the same password, it's just the cameras that claim it's the wrong password every time I copy/paste (exact same process as the base station).The camera will respond to triggered sensors that are part of a SimpliSafe system, but it doesn’t work with IFTTT applets or Apple HomeKit and it won’t stream video using Alexa or Google ...May 8, 2021 · This works for the rapid fire texts but creates a second problem. When I attempt to charge and reinstall the camera to the app it wont do so. im am confronted with a blue light saying that the camera is recording a event. after countless firmware updates and 6 hours on tech support they end up sending me another camera. Well if that's the case, simplisafe camera also doesn't work with a number as the last digit of the wifi password either. How picky of it. I should note that the base station connects with no problem with the same password, it's just the cameras that claim it's the wrong password every time I copy/paste (exact same process as the base station). Why does my camera keep losing its Wi-Fi connection? My camera won't connect to Wi-Fi. Why can't I initiate a live stream of my camera feed from the SimpliSafe app? Why is my camera feed losing audio? Wireless Outdoor Security Camera Video and Audio Troubleshooting. Wireless Outdoor Security Camera Set Up and Installation Troubleshooting Well if that's the case, simplisafe camera also doesn't work with a number as the last digit of the wifi password either. How picky of it. I should note that the base station connects with no problem with the same password, it's just the cameras that claim it's the wrong password every time I copy/paste (exact same process as the base station).Takes forever to wake these cameras up. It’s not a bandwidth issue. With 380mb/sec of bandwidth, an alert at 3 am shouldn’t take 45-90sec to wake up and view these cameras. Indoor cameras are almost instantaneous. I’m starting to think I should’ve bought indoor cameras for outside.Apologies for the inconvenience. We did experience temporary delays in camera performance last night due to high server activity. Our engineers were able to resolve the issue, and you should no longer be having trouble today. Alarms and monitoring were not affected.Apr 2, 2020 · They won't connect. After scanning the QR code, it won't even find my wifi network. It's in the same room as the router, so service is not an issue. We called customer service and after walking me through the same process over and over, the rep said it's my Spectrum wifi. He said Spectrum wifi and Simplisafe cameras won't "talk." Table of Contents SimpliSafe Camera Not Working? Troubleshooting tips for the SimpliSafe Security Camera Restart the camera if the SimpliSafe camera is not working. Reset the camera. Get in touch with SimpliSafe. How to Reset My SimpliSafe Camera How to fix SimpliSafe camera not connecting to wifi How to fix SimpliSafe camera not showing in App Advanced security from the outside in. 1080p HD video. A 140° ultra-wide field of view. Plus digital zoom and full color vision at night, so nothing slips by undetected. It’s an incredible camera for an award-winning security system — at a fair and honest price, as always. Watch the video. by brion_1: You don't use your phone to scan the QR code on the back of the Simplisafe camera. You use the Simplisafe camera to scan the QR code that displays in the app on your phone. ----- Yes, they've had issues with the cameras, in which case, if you've ruled all that out, ask that they send out a new one, but be prepared, that too may have ...Asus Zenwifi ET6 * 2. AT&T Fiber has IPPassthrough to one of the asus router (2F) and another one is using wireless backhaul for mesh network (1F) I used to have problem pairing the simplisafe cam when 2.4Ghz/5Ghz are combine (default setting). After researching, I was able to pair using 2.4Ghz successfully (separate the band), and then updated ...Jun 21, 2018 · From the App go to the main menu, select Cameras. Select Install Camera. If this is an additional camera (or you are reinstalling), select Cameras then click the gear icon on the bottom left, then click Add New Camera. Name the camera then click Next. Find the WiFi name on the list and select it. CONNECTION ERROR. WHAT IT MEANS If your Outdoor Camera is not responding, it’s likely due to either a low or dead battery or the camera is unable to connect to Wi-Fi. Please note that SimpliSafe systems and cameras require 2.4GHz Wi-Fi networks.Following the Camera's instructions, open to your SimpliSafe app, and head over to the Cameras section. Tap Add New Camera and follow the on-screen instructions as if you were adding a new Camera to your account. Hopefully this helps! If you still have trouble, give us a call at 1-888-957-4675.Dec 30, 2022 · I am having the same issue with a camera that was purchased just a few weeks ago. The camera doesn't want to stay in place. It appears the magnet is letting the camera droop and point at the ground. I happened yesterday, and I repositioned the camera before I went to bed, and it was pointing at the ground again by the morning. Why does my camera keep losing its Wi-Fi connection? My camera won't connect to Wi-Fi. Why can't I initiate a live stream of my camera feed from the SimpliSafe app? Why is my camera feed losing audio? Wireless Outdoor Security Camera Video and Audio Troubleshooting. Wireless Outdoor Security Camera Set Up and Installation Troubleshooting May 8, 2021 · This works for the rapid fire texts but creates a second problem. When I attempt to charge and reinstall the camera to the app it wont do so. im am confronted with a blue light saying that the camera is recording a event. after countless firmware updates and 6 hours on tech support they end up sending me another camera. How To Fix Simplisafe Camera Won’t Connect The camera is well connected between the outlet and the power adapter Check the USB cable and be sure it is well connected to the power adapter Behind the camera ensure that the camera is well connected to the Micro USB cableAug 15, 2020 · For cameras that are still connected to WiFi, this can be easily done through your SimpliSafe account. In the SimpliSafe app, just go to Camera Settings, select the camera that you'd like to remove, then tap on Remove Camera at the bottom of the page. Alternatively, the camera can be removed from your account by simply holding down the reset ... Dec 30, 2022 · I am having the same issue with a camera that was purchased just a few weeks ago. The camera doesn't want to stay in place. It appears the magnet is letting the camera droop and point at the ground. I happened yesterday, and I repositioned the camera before I went to bed, and it was pointing at the ground again by the morning. Jul 5, 2023 · If you’re having trouble with your SimpliSafe camera and need to reset it, here’s what to do: The easiest way to reset your SimpliSafe camera is to press and Hold the reset button for roughly 20 seconds. The quickest way to reset the SimpliSafe camera is to press the Reset button for 5-10 seconds. Press and hold the button on the back of the camera for 16 seconds. When you release, the camera will reboot. You can then set it up again in the SimpliSafe like a new camera. If that doesn't work, and you see the camera draining within 3 days again, our Support team may need to replace the battery - or even the whole camera for you.Well if that's the case, simplisafe camera also doesn't work with a number as the last digit of the wifi password either. How picky of it. I should note that the base station connects with no problem with the same password, it's just the cameras that claim it's the wrong password every time I copy/paste (exact same process as the base station). Aug 31, 2022 · Wednesday, August 31st, 2022 2:49 PM Outdoor Camera Won’t Launch or Reset - 4 Outdoor Cameras - 2 recently say can’t connect - WiFi is strong - Battery Fully charged - Called Support: Deleted camera, pulled battery, tried reinstalling, no chime, LED white then turns blue - not flashing white. Tried holding reset 30/60/60+ seconds. Nov 19, 2020 · If you do have multiple, make sure that the camera that you are having this issue with is also subscribed. If you continue to have issues, make sure to reach out to our Support Team. They can be reached by email at [email protected] or by phone at 1-800-297-1605 from 8 AM to Midnight ET. SimpliSafe Social Team SimpliSafe Home Security The tech guy couldn't figure out why my doorbell camera wouldn't boot up. In the meantime, I have ordered a Mechanical Doorbell from Amazon and will get it installed before my new Simplisafe doorbell arrives. My transformer seems adequate as it is a 16V, 10VA unit. If that won't work, would you guys let me know what transformer I should get ...Both my front door and back door cameras have software version v 1.10.2.368. My front camera records and send notifications for no movement other than my motion light illuminating. My back door camera goes off constantly, at least once every minute.Hi I am a recent SimpliSafe convert and am mostly very pleased with the system. There is an issue though that my front doorbell camera will not pick up any motion. I have tried adjusting the sensitivity to high and turning it to “all motion” and still it won’t pick anything up.I have this problem as well, and it seems to be related to arming and disarming with the fob. If you use the fob the camera shutter does not close. I assume it has to do with the camera not working through the main control. The solution is found is to arm the system at the keypad and let it fully arm. (Use home) Then disarm and the camera will ...
SimpliSafe’s camera can tell the difference between human movement and animal movement, so your pets won’t trigger the camera to capture images. SimpliSafe’s camera also includes night .... Yahyapercent27s mediterranean grill and pastries
Both my front door and back door cameras have software version v 1.10.2.368. My front camera records and send notifications for no movement other than my motion light illuminating. My back door camera goes off constantly, at least once every minute.Well if that's the case, simplisafe camera also doesn't work with a number as the last digit of the wifi password either. How picky of it. I should note that the base station connects with no problem with the same password, it's just the cameras that claim it's the wrong password every time I copy/paste (exact same process as the base station). Hi I am a recent SimpliSafe convert and am mostly very pleased with the system. There is an issue though that my front doorbell camera will not pick up any motion. I have tried adjusting the sensitivity to high and turning it to “all motion” and still it won’t pick anything up.Feb 26, 2022 · SimpliSafe Wireless Outdoor Security Camera. Shooting in 1080p HD at up to 8x zoom, this weatherproof camera from SimpliSafe has a 140-degree field of view, color night vision, and smart person detection that ignores squirrels and outdoor pets. Setup is quick and easy, and dual Wi-Fi antennas ensure the camera won’t drop offline. In the meantime, we suggest making sure to set your Outdoor Camera to People Only detection. The second piece is that you're removing the camera from the app, but the app itself doesn't know that. Whenever you want to remove your camera, you also want to perform a hard reset on the camera itself, by pressing the button in the back for 16 seconds.Asus Zenwifi ET6 * 2. AT&T Fiber has IPPassthrough to one of the asus router (2F) and another one is using wireless backhaul for mesh network (1F) I used to have problem pairing the simplisafe cam when 2.4Ghz/5Ghz are combine (default setting). After researching, I was able to pair using 2.4Ghz successfully (separate the band), and then updated ... I am having the same exact problem. My outdoor camera was working fine for about a month. Now it's just continuously flashing blue and won't connect to the network. I tried to remove the camera from my system and re-add it, but it's getting stuck where it's supposed to connect to the network.Feb 27, 2020 · The Simplisafe tech(s) sent me new cameras and that made no difference. I checked to ensure I have the latest firmware and have that set to automatic update, it's V1.0.1.52_1.0.36 for the router. They are saying I need to contact my router manufacturer. Netgear said I need to talk to Simplisafe. I have ensured the cameras are connecting to the ... Both my front door and back door cameras have software version v 1.10.2.368. My front camera records and send notifications for no movement other than my motion light illuminating. My back door camera goes off constantly, at least once every minute.My camera won’t connect to Wi-Fi. Generally, your camera will be unable to connect to Wi-Fi for the following reasons:The camera is disconnected from powerThe camera is unable to read the QR codeYour camera is updatingYour Wi-Fi network is downYour camera has incorrect Wi-Fi credentialsYour camera is too far away from the Wi-Fi routPlease note that SimpliSafe systems and cameras require 2.4GHz Wi-Fi networks. WE’VE DETECTED AN ISSUE WITH THIS CAMERA. WHAT IT MEANS A hardware issue was detected on your camera. HOW TO FIX IT Contact Customer Support for assistance resolving this issue. UNABLE TO CONNECT TO SIMPLISAFE Apr 26, 2023 · Most SimpliSafe camera issues stem from a poor Wi-Fi connection: Check that the SimpliCam 's power cable is plugged in and that your home internet is functional. For the SimpliSafe Outdoor Camera , make sure the battery is fully charged (three lights should illuminate on the battery) and placed correctly in the camera (the metal dots and lines ... Camera Scans Barcode But Errors Out / Won't Connect (WiFi Network) SimpliSafe cameras only support the 2.4Ghz band. This means that attempting to join an SSID that only supports the 5GHz band will fail. It also means that if you have a network that broadcasts an SSID that supports both the 2.4GHz and 5Ghz band on the same SSID then it may fail. If you move, change your Wi-Fi login, or change your ISP, you'll need to teach your SimpliSafe system the new login information. Please note that you'll need to remove and re-add each camera to connect to your new Wi-Fi network. The guided flow below will walk you through updating your Wi-Fi credentials for your SimpliSafe cameras. Our outdoor camera worked fine for about a year, now it refuses to connect to the wifi. We've followed the troubleshooting steps many times over, to no avail. No, I'm not changing anything on my router. All the other cameras work fine, and the outdoor camera was working fine, until the latest update. Doesn't appear to be any resolution from ...My camera won’t connect to Wi-Fi. Generally, your camera will be unable to connect to Wi-Fi for the following reasons:The camera is disconnected from powerThe camera is unable to read the QR codeYour camera is updatingYour Wi-Fi network is downYour camera has incorrect Wi-Fi credentialsYour camera is too far away from the Wi-Fi routCamera Scans Barcode But Errors Out / Won't Connect (WiFi Network) SimpliSafe cameras only support the 2.4Ghz band. This means that attempting to join an SSID that only supports the 5GHz band will fail. It also means that if you have a network that broadcasts an SSID that supports both the 2.4GHz and 5Ghz band on the same SSID then it may fail.In the meantime, we suggest making sure to set your Outdoor Camera to People Only detection. The second piece is that you're removing the camera from the app, but the app itself doesn't know that. Whenever you want to remove your camera, you also want to perform a hard reset on the camera itself, by pressing the button in the back for 16 seconds..